Privacy Policy


Viewpoint Vancouver website (the “Site”) is owned and operated by CrossRoadCity Communications (“CRCC”, “we”, or “us”). CRCC is committed to protecting the security and privacy of your personal information. This privacy policy (“Policy”) documents our on-going commitment to you and has been developed in compliance with privacy law in Canada.

CRCC is accountable and responsible for personal information under its control. CRCC has designated a Privacy Officer who is accountable for the Site’s compliance with the Policy.

CRCC will adopt procedures to protect personal information, receive and respond to complaints and inquiries, train staff regarding privacy policies and procedures and communicate policies and procedures to you.

1. What is Personal Information?

This Policy addresses personal information about individuals and does not apply to information about corporate or commercial entities. Personal information means information about an identifiable individual that is recorded in any form and includes any information provided to us by you in using the Site and services available through the Site (“Service”). This may include certain registration information and user profile information that you provide to us in creating your account to use the Site or Services. As well, it may include any content, including information, text, photographs, comments or reviews (“User Content”), that you may post to the Site, and information you may provide in using our submission forms for resource downloads (“Submission Forms”).

2. How do we use your Personal Information?

CRCC collects personal information for the following purposes:

  • to register your account and authenticate you when you log into your account;
  • to provide services through our Site to our users (“Users”);
  • to establish and maintain responsible commercial relations and to communicate with our Users in order to provide service, including but not limited to account verification and communication preferences;
  • to respond to any correspondence you may direct to us;
  • to understand Users’ needs and preferences;
  • to direct advertisements to you about goods and services of interest to you;
  • to meet legal and regulatory requirements; and
  • for any other reasonable purposes for which you may have provided your express consent or in which your consent can be reasonably implied.

When your personal information is to be used for a purpose not previously identified, the new purpose will be disclosed to you prior to such use, and your consent will be sought unless the use is authorized or required by law.

3. Consent

We respect your privacy and, unless otherwise required by law, we will not collect, use or disclose your personal information without your prior consent. Your consent may be expressed or implied, or given through your authorized representative. You may expressly give your consent in writing, verbally or through any electronic means. In certain circumstances, your consent may be implied by your actions. For example, providing us personal information to register for our services or through comment submissions is implied consent to use such information to provide you the associated services.

You may withdraw consent at any time, subject to legal or contractual restrictions, provided reasonable written notice of withdrawal of consent is given by you to CRCC.

4. Limiting Use, Disclosure and Retention

CRCC will not collect personal information indiscriminately and will limit its collection of your personal information to what is reasonably necessary to provide a product or service and which is reasonably necessary for the purposes consented to by you.

Your personal information will only be used or disclosed for the purposes set out above and as authorized by law.

We will retain personal information for as long as necessary to fulfill the purposes for which we collected the information or as required by law. We will destroy, erase or make anonymous documents or other records containing personal information as soon as it is reasonable to assume that the original purpose is no longer being served by retention of the information and retention is no longer necessary for legal or business purposes.

We will take due care when destroying personal information so as to prevent unauthorized access to such information.

5. How can I Ensure the Accuracy of my Personal Information?

CRCC will make a reasonable effort to ensure that personal information it is using or disclosing is accurate and complete. We will rely on you to ensure that certain information, such as your street address, e-mail address or telephone number, is current, complete and accurate.

If you notify CRCC of the inaccuracy or incompleteness of personal information, we will amend the information as required. If appropriate, CRCC will send the amended information to third parties to whom the information has been disclosed.

When a challenge regarding the accuracy of personal information is not resolved to your satisfaction, CRCC will annotate the personal information under its control with a note that a correction was requested but not made.

6. How can I Access my Personal Information?

Upon written request and authentication of identity, CRCC will provide you with personal information under its control, information about the ways in which that information is being used and a description of the individuals and organizations to whom such information has been disclosed.

CRCC may charge a reasonable fee for providing personal information in response to an access request and will provide an estimate of any such fee upon receiving a written access to personal information request. CRCC may require a deposit for all or part of the fee.

CRCC will make personal information available within 30 days or provide written notice where additional time is required to fulfill the request.

In certain circumstances, CRCC may not be able to provide access to certain personal information. Exceptions may include information that is prohibitively costly to provide, information that contains references to other individuals, information that cannot be disclosed for legal, security or commercial proprietary reasons, or information that is subject to solicitor-client or litigation privilege.

Where an access request is refused in whole or in part, CRCC will notify you in writing, giving the reasons for refusal and outlining further steps which are available to you.

7. Safeguards

CRCC protects the personal information in its custody or control by making reasonable security arrangements to prevent unauthorized access, collection, disclosure, copying, use, or modification, disposal or similar risks.

You should be aware that confidentiality and security are not assured when information is transmitted through e-mail or wireless communication. CRCC will not be responsible for any loss or damage suffered as a result of a breach of security or confidentiality when information is transmitted by e-mail or wireless communication.

8. Changes to Policy

To keep pace with economic and technological changes, CRCC may revise this Policy from time to time. The revised Policy will be posted on the Site, and will come into effect 30 days after it is posted.

9. Challenging Compliance

All inquiries, complaints or questions involving CRCC’s handling of personal information or compliance with this Policy must be directed in writing to our Privacy Officer.

The Privacy Officer will respond to all such inquiries or complaints within 5 business days of receipt. The Privacy Officer will make reasonable efforts to resolve all such complaints within 30 days of receipt of the initial complaint. If CRCC finds a complaint to be justified, we will take appropriate measures, including, if necessary, amending its policies and procedures.

For more information, please contact our Privacy Officer:


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